Sri Sai Baba Ghee Sweets
Policies
Return Policy
Last updated: June 2026
1. Return Window
Because our sweets are freshly prepared and perishable, return or damage claims must be raised within 24 hours of delivery. Please inspect your order on arrival. Claims raised after 24 hours cannot be accepted for perishable items.
2. Raising a Return Request
Log in to your account, navigate to Order History, and select the delivered order. Tap 'Raise Return Request' on the relevant item. You will be asked to describe the issue and optionally attach a photo. Our quality team reviews all requests within 24 hours.
3. Eligible Returns
We accept returns or replacements for: sweets that arrive damaged or crushed in transit, incorrect items delivered, quality issues, or items that have visibly spoiled before their expected shelf life. We reserve the right to request photographic evidence.
4. Non-Eligible Returns
We cannot accept returns for: sweets that have been stored incorrectly after delivery, natural variation in size, shape, or colour (expected in handcrafted sweets), or items that were delivered in good condition and later damaged after delivery.
5. Refund Method
Approved returns are refunded to the original payment method within 5–7 business days. Prepaid orders (Razorpay) are refunded to the source bank account or wallet. Cash on Delivery orders are issued a store credit, redeemable on your next order. Refund processing times may vary by payment provider.
6. Replacement vs. Refund
If you prefer a replacement over a refund, please indicate this when raising your request. Subject to stock availability, we will dispatch a fresh replacement at no extra cost. Replacements are processed with next-morning dispatch priority.
Need to raise a return? Go to My Orders in your account, or contact us at hello@sbgsweets.com.